Agent Experience Specialist (Open to Remote)
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Bob's Discount Furniture
Taftville 06380
The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This position... |
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a day ago
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