It Help Desk jobs in Adelphi, MD

A technology solutions provider is seeking a Senior Information Systems Specialist for a 3rd shift position in Washington, DC. The ideal candidate has over seven years of IT experience, including help desk support, and strong expertise in M365 applications and Microsoft Windows. The role requires excellent communication skills, and the ability to work weekends and holidays as needed. Telework is...

Responsibilities - Oversee help desk functions and participate in customer technical assistance by phone, electronically and in person - Resolve problems to the end user’s satisfaction - Supervise ticketing assignments through the queue-based NTConnections ticketing system - Modify configurations, utilities, software default settings, etc. for customer workstations - Administer help desk...

The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team, develops performance standards, and ensures high-quality service delivery aligned with organizational needs. The Manager also partners with other IT leaders to implement and...

A technology solutions provider in Washington DC is seeking an experienced Help Desk Specialist to manage requests related to information systems. This role requires strong customer-oriented skills and technical expertise in IT support, with responsibilities that include troubleshooting technical issues, managing hardware delivery, and developing IT processes. Candidates should possess an...

An established industry player is seeking a Quality Assurance Manager to oversee IT help desk operations. This pivotal role involves developing and implementing quality assurance processes, ensuring compliance with standards, and leading a team to deliver exceptional support services. The ideal candidate will possess strong analytical skills, a deep understanding of help desk operations, and the...

Join to apply for the IT Help Desk Manager role at Washington Nationals. The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team, develops performance standards, and ensures high-quality service delivery aligned with organizational...

OverviewGovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.ResponsibilitiesThe Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working...

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team,...

A leading Federal contractor is seeking a Help Desk Specialist for their IT department in Washington, D.C. This role requires 8+ years of experience in IT support and strong problem-solving skills. Responsibilities include providing exceptional customer service and support for various IT issues, including EVOIP technology. Candidates must have U.S. citizenship and an active TS clearance. The...

A global technology services company in Washington D.C. is seeking a Help Desk Technician to provide top-tier IT support. Responsibilities include troubleshooting issues and supporting customers in a fast-paced environment. Candidates must have an Associate's degree in IT, 3 years of experience, and a CompTIA Security+ certification. This role involves both onsite and remote support while...

A leading tech company is seeking an experienced Help Desk Specialist in Washington, DC. Responsibilities include troubleshooting technical issues, shipping hardware, and assisting in IT process design. Candidates should have at least 2 years of experience in Help Desk or related fields and possess strong communication skills. Benefits include 401(k) matching, comprehensive medical insurance, and...

A technology services company based in Washington, DC is seeking a Help Desk Specialist. The role requires active Top Secret clearance and involves providing technical support, managing SCIF operations, and maintaining hardware and software. Ideal candidates will have relevant experience and certifications. The company offers competitive compensation and an exceptional benefits package including...

Job Description: Short Description: The Helpdesk Specialist is a first level rep to the client technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Complete Description:Customer Support Entry Roles and ResponsibilitiesAnswer calls in a dynamic IT operations environment, supporting multiple agenciesProvide desktop...

A technology solutions provider is looking for a Solution Center Engineer I to provide technical and customer support in a primarily remote role. Responsibilities include managing incoming inquiries, handling phone calls, and collaborating with the team on technical issues. The ideal candidate has 1-3 years of experience in a related field and a degree in IT or a similar area. Competitive...

A premier IT services company located in Washington, DC is seeking a skilled Help Desk Specialist to provide high-quality technical support for a DHS program. Candidates must possess an active Secret Clearance and have a minimum of 3 years experience in IT support. Responsibilities include troubleshooting hardware, software, and network issues, with an on-site presence required Monday through...

A technology support firm is seeking a Help Desk Specialist to provide on-site IT support in Washington, DC. Responsibilities include troubleshooting issues with software, devices, and managing help desk operations. The ideal candidate will have strong knowledge of Apple and Dell devices, and will be proactive in customer support. This is an excellent opportunity for those who thrive in a dynamic...

A leading technology services provider in Washington, DC is seeking an Unclassified Help Desk Manager. This role involves managing a team of technicians to provide exceptional IT support to federal clients. The ideal candidate will have a BA/BS and at least 5 years of relevant experience. Responsibilities include overseeing help desk operations, developing training programs, and ensuring...

A government IT services provider is currently hiring a Junior IT Support Help Desk Specialist to provide Tier 1 support for technical issues related to hardware and software. This role requires a High School Diploma, 2-3 years of IT support experience, and a current DoD 8570 IAT Level II certification. Located in Washington, DC, this is an onsite position offering competitive pay. Ideal...

A major sports organization seeks a Manager for its IT Help Desk in Washington, D.C. This role involves overseeing daily operations, managing a team, and ensuring top-notch service delivery. Candidates should have at least 5 years of IT experience, with 2 years in a leadership role, and a strong understanding of ITIL principles. The position offers a competitive salary and a comprehensive...

A professional sports organization is seeking a Technical Analyst to troubleshoot technical issues and support IT operations. The ideal candidate will have an Associate’s degree or equivalent experience and a minimum of 2 years in customer service. Responsibilities include receiving support requests, collaborating with IT team members on projects, and maintaining documentation. The position...