Contact Center jobs in Fairfax, VA

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of...

Job Summary: ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer focused. Our people are our most valuable resource, and we're always looking for technically talented, bright, and passionate problem-solvers to join our team. Are you excited about joining...

Job Location:Springfield, VA, Ashburn, VA, Orlando, FL, or San Antonio,TX IT Contact Center Service Desk Quality Control Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Quality Control Lead in support of a program for CBP TSD...

JOB TITLE: Contact Center Engineer (Amazon Connect) JOB LOCATION: Remote WAGE RANGE*: $42-45/hr w2 JOB NUMBER: SAIJP00038445 REQUIRED EXPERIENCE: • Bachelor's degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years of relevant experience in lieu of degree. • 2+ years hands-on experience designing, configuring, and operating Amazon Connect...

Director, Channel Management, Contact Center Business page is loaded## Director, Channel Management, Contact Center Businesslocations: Reston, Virginiatime type: Full timeposted on: Posted Todayjob requisition id: 19037313What We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help...

OverviewContact Center Senior Analyst - (Federal Agency Support)Hybrid, Coverage is 8 am to 5 pm EST Monday through FridayActive Secret ClearanceIntegral Federal is actively seeking a Contact Center Senior Analyst to join a policy support team for a federal agency. This individual will be responsible for senior-level policy support to end customers with a focus on real estate funding. The...

2 days ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $164,736.00/yr - $237,952.00/yr Employment Type: Full-Time, Experienced Department: Information...

1 day ago Be among the first 25 applicants Direct message the job poster from Catapult Federal Services Clearance: Public Trust (Or being willing to obtain, U.S. Citizenship required) Location: Remote Seeking an early career GenAI Contact Center Engineer to support the design, security, and automation of an AWS contact center platform. This role plays a critical part in enabling a modernized...

<3>Contact/Call Center Representative, Bilingual Job Description ASRC Federal is a leading government furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are atop veteran employer and Certified Great Place to Work™ Agile Decision Sciences, a wholly owned...

Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC,...

Hi, Job Title: Contact Center Business Analyst Location: Local to DC - Hybrid - Local candidates from the DMV areas are preferred Duration: Long Term Job Description: Seeking a Business Analyst to analyze current Genesys workflows, gather business requirements, and ensure the Amazon Connect deployment aligns with banking operations, compliance, and customer experience goals. - Document...

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps 2 weeks ago Be among the first 25 applicants This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers...

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of...

Job Summary: ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We’re seeking outside-the-box thinkers who are technically skilled and customer focused. Our people are our most valuable resource, and we're always looking for technically talented, bright, and passionate problem-solvers to join our team. Are you excited about joining...

A leading IT consulting firm seeks an early career GenAI Contact Center Engineer to enhance AWS contact center platforms. You will implement cloud capabilities, optimize user experience, and develop operational dashboards. This role is vital for customer experience and platform reliability. Applicants should possess a bachelor's degree in a related field, with hands-on experience in Amazon...

JOB TITLE: Contact Center Engineer JOB LOCATION: Remote WAGE RANGE*: $42-45/hr w2 JOB NUMBER: SAIJP00038445 REQUIRED EXPERIENCE: • Bachelor's degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years of relevant experience in lieu of degree. • 2+ years hands-on experience designing, configuring, and operating Amazon Connect contact centers and...

Industry/SectorNot ApplicableSpecialismData, Analytics & AIManagement LevelManagerJob Description & SummaryAt PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.In data analysis at PwC, you will focus on...

Workforce Manager We're seeking analytical thinkers who are detail-oriented, technically skilled, and customer focused. Are you excited about joining a team that values precision, collaboration, and operational excellence? Join us as we expand our team! Work with the Brightest Join our dynamic team of talented, diverse, and driven professionals. Our people are the heart and soul of our...

Industry/SectorNot ApplicableSpecialismData, Analytics & AIManagement LevelSenior ManagerJob Description & SummaryAt PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.In data analysis at PwC, you will focus on...

Industry/SectorNot ApplicableSpecialismCustomerManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer...