Contact Center jobs in Fairfax, VA

Job Summary: ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer focused. Our people are our most valuable resource, and we're always looking for technically talented, bright, and passionate problem-solvers to join our team. Are you excited about joining...

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of...

Job Location:Springfield, VA, Ashburn, VA, Orlando, FL, or San Antonio,TX IT Contact Center Service Desk Quality Control Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Quality Control Lead in support of a program for CBP TSD...

JOB TITLE: Contact Center Engineer JOB LOCATION: Remote WAGE RANGE*: $42-45/hr w2 JOB NUMBER: SAIJP00038445 REQUIRED EXPERIENCE: • Bachelor's degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years of relevant experience in lieu of degree. • 2+ years hands-on experience designing, configuring, and operating Amazon Connect contact centers and...

1015 years of experience in channel management, strategic partnerships, or sales roles, ideally within contact centes, call branding, call authentication or fraud prevention. Proven track record of driving revenue through indirect channels and manag Director, Management, Business Operations, Business, Solutions

OverviewContact Center Senior Analyst - (Federal Agency Support)Hybrid, Coverage is 8 am to 5 pm EST Monday through FridayActive Secret ClearanceIntegral Federal is actively seeking a Contact Center Senior Analyst to join a policy support team for a federal agency. This individual will be responsible for senior-level policy support to end customers with a focus on real estate funding. The...

2 days ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $164,736.00/yr - $237,952.00/yr Employment Type: Full-Time, Experienced Department: Information...

<3>Contact/Call Center Representative, Bilingual Job Description ASRC Federal is a leading government furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are atop veteran employer and Certified Great Place to Work™ Agile Decision Sciences, a wholly owned...

Hi, Job Title: Contact Center Business Analyst Location: Local to DC - Hybrid - Local candidates from the DMV areas are preferred Duration: Long Term Job Description: Seeking a Business Analyst to analyze current Genesys workflows, gather business requirements, and ensure the Amazon Connect deployment aligns with banking operations, compliance, and customer experience goals. - Document...

A leading IT services company is seeking a GenAI Contact Center Engineer for a remote contract opportunity. This role involves building and optimizing contact center infrastructure using AWS Connect, developing AI capabilities, and ensuring quality metrics are met. Candidates should have a Bachelor's degree or extensive relevant experience, and must be eligible for a Public Trust clearance....

Industry/SectorNot ApplicableSpecialismCustomerManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer...

A leading IT solutions firm is seeking a Senior Technical Project Manager to oversee Salesforce CRM and Contact Center initiatives. This fully remote role requires strong project management skills, focusing on IT and contact center operations. Candidates should have extensive Salesforce expertise and proven abilities in leading innovations within contact centers. The ideal candidate will also...

Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an advanced ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the...

***Not Open to C2C*** GenAI Contact Center Engineer Clearance: Public Trust (Or being willing to obtain, U.S. Citizenship required) Location: Remote Seeking an early career GenAI Contact Center Engineer to support the design, security, and automation of an AWS contact center platform. This role plays a critical part in enabling a modernized customer experience through the use of Amazon...

GenAI Contact Center Engineer needed for a contract opportunity with SOC's client to work remotely. Public Trust Clearance required for this role. Contract Length: 6+ months. Responsibilities - Build contact center infrastructure - deployment and operation of AWS Connect services, agent onboarding/offboarding, routing, security profiles, SSO integration, and prompt triage/resolution of network...

Workforce Manager We're seeking analytical thinkers who are detail-oriented, technically skilled, and customer focused. Are you excited about joining a team that values precision, collaboration, and operational excellence? Join us as we expand our team! Work with the Brightest Join our dynamic team of talented, diverse, and driven professionals. Our people are the heart and soul of our...

***Not Open to C2C*** GenAI Contact Center Engineer Clearance: Public Trust (Or being willing to obtain, U.S. Citizenship required) Location: Remote Seeking an early career GenAI Contact Center Engineer to support the design, security, and automation of an AWS contact center platform. This role plays a critical part in enabling a modernized customer experience through the use of Amazon...

JOB TITLE: Contact Center Engineer (Amazon Connect) JOB LOCATION: Remote WAGE RANGE*: $42-45/hr w2 JOB NUMBER: SAIJP00038445 REQUIRED EXPERIENCE: • Bachelor's degree in Computer Science, Engineering, or related field and 3+ years of relevant experience; or 7+ years of relevant experience in lieu of degree. • 2+ years hands-on experience designing, configuring, and operating Amazon Connect...

Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC,...

Job Summary: ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We’re seeking outside-the-box thinkers who are technically skilled and customer focused. Our people are our most valuable resource, and we're always looking for technically talented, bright, and passionate problem-solvers to join our team. Are you excited about joining...