It Help Desk jobs in Fort Washington, MD

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated...

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom...

As the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs....

At Imagine Believe Realize, LLC we are driven by innovation, transformation and a relentless pursuit of excellence. As an industry leader delivering impactful results, we thrive on solving complex technical challenges and developing cutting-edge solutions that empower our customers and advance critical missions. IBR is a fast-growing company fueled by passion, curiosity, and innovative thinking...

Job Description: - The Help Desk User Support II troubleshoots and resolves basic computer, application, system, device, access, or performance issues. - Responds to end-user requests for technical assistance by phone, email, or ticketing system. - Being a Help Desk User Support II utilizes product information or solution database to research, troubleshoot, and deliver solutions. Uses...

Job Description: Help Desk Support Service Specialist - Intermediate– TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediatewith GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At...

Responsible for performing problem resolutions to support the bank’s users (user access problems, printer connections, etc.). Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains and disseminates information pertinent to computer matters to appropriate management.Monitors incident call activities to ensure...

Job Description Req ID: 305082 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Tier 2 Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US). The Tier 2 Help Desk Analyst provides...

Join to apply for the IT Help Desk Manager role at Washington Nationals. The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team, develops performance standards, and ensures high-quality service delivery aligned with organizational...

The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team, develops performance standards, and ensures high-quality service delivery aligned with organizational needs. The Manager also partners with other IT leaders to implement and...

OverviewGovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.ResponsibilitiesThe Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working...

An established industry player is seeking a Quality Assurance Manager to oversee IT help desk operations. This pivotal role involves developing and implementing quality assurance processes, ensuring compliance with standards, and leading a team to deliver exceptional support services. The ideal candidate will possess strong analytical skills, a deep understanding of help desk operations, and the...

A technology solutions provider is seeking a Senior Information Systems Specialist for a 3rd shift position in Washington, DC. The ideal candidate has over seven years of IT experience, including help desk support, and strong expertise in M365 applications and Microsoft Windows. The role requires excellent communication skills, and the ability to work weekends and holidays as needed. Telework is...

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization. This role manages the Help Desk team,...

Responsibilities - Oversee help desk functions and participate in customer technical assistance by phone, electronically and in person - Resolve problems to the end user’s satisfaction - Supervise ticketing assignments through the queue-based NTConnections ticketing system - Modify configurations, utilities, software default settings, etc. for customer workstations - Administer help desk...

A technology solutions provider in Washington DC is seeking an experienced Help Desk Specialist to manage requests related to information systems. This role requires strong customer-oriented skills and technical expertise in IT support, with responsibilities that include troubleshooting technical issues, managing hardware delivery, and developing IT processes. Candidates should possess an...

A premier IT services company located in Washington, DC is seeking a skilled Help Desk Specialist to provide high-quality technical support for a DHS program. Candidates must possess an active Secret Clearance and have a minimum of 3 years experience in IT support. Responsibilities include troubleshooting hardware, software, and network issues, with an on-site presence required Monday through...

A leading technology firm is seeking a Help Desk Shift Manager in Washington, DC. This position involves overseeing a team dedicated to resolving IT support issues for government clients. The ideal candidate will have over 5 years of experience, a BA/BS degree, and the ability to acquire CompTIA Security+ certification. The role includes a flexible schedule, professional growth opportunities, and...

A government IT services provider is currently hiring a Junior IT Support Help Desk Specialist to provide Tier 1 support for technical issues related to hardware and software. This role requires a High School Diploma, 2-3 years of IT support experience, and a current DoD 8570 IAT Level II certification. Located in Washington, DC, this is an onsite position offering competitive pay. Ideal...

A major sports organization seeks a Manager for its IT Help Desk in Washington, D.C. This role involves overseeing daily operations, managing a team, and ensuring top-notch service delivery. Candidates should have at least 5 years of IT experience, with 2 years in a leadership role, and a strong understanding of ITIL principles. The position offers a competitive salary and a comprehensive...