Contact Center jobs in Michigan

POSITION PURPOSE Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information requests. Courteously and promptly resolves member problems, or refers them to appropriate personnel. Actively cross-sells Credit Union products and services. Completes related records,...

Member Experience Associate - Contact Center Brighton, MI Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months! More Than A Job! Why do you work each day? To us, our jobs are not just something...

West Team | California RN License RequiredJob Summary: The Registered Nurse (RN), Contact Center - Weekend Cadre meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice, scheduled on weekend hours (Weekend Cadre).Essential Functions:*...

Skills: Critical: • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] • NICE CXOne Studio experience [3+ years of experience preferred] • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] •...

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer...

Our client in Fremont, Michigan is seeking an onsite Contact Center Customer Service Coordinator to join their team. The ideal candidate will have strong communication, computer and systems knowledge and customer service skills which will align successfully in the organization.Job Title: Contact Center Customer Service CoordinatorLocation: Fremont, MIPay Rate: $15.15/hrWhat's the Job?+ Primary...

The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales and leadership. Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. This role will support C Team Lead, Sales, Leadership, Customer Experience, Sales Representative, Support, Business Services

The neurosurgery phone room team schedules clinic appointments for our neurosurgeons at Detroit, West Bloomfield, Wyandotte, and Macomb clinics. This onsite team works out of our West Bloomfield Hospital. Our phone room team responds to telephone inquiries from patients and outside physicians regarding referrals, appointments, and other provider messages and services within the department of...

The neurosurgery phone room team schedules clinic appointments for our neurosurgeons at Detroit, West Bloomfield, Wyandotte, and Macomb clinics. This onsite team works out of our West Bloomfield Hospital. Our phone room team responds to telephone inquiries from patients and outside physicians regarding referrals, appointments, and other provider messages and services within the department of...

Contact Center Agent Tier 2SummaryThis position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer requests for...

102196 2711 Commerce Drive, Rochester Hills, Michigan 48309 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer...

California RN License Required | West Team Job Summary: The Registered Nurse (RN), Contact Center meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice. Essential Functions: - Documents all calls and/or contacts and conducts...

Cost Center 151 Contact Center Scheduled Weekly Hours 16 Work Shift Third Shift (United States of America) Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our...

SUMMARY: Responsible for making reservations and handling guest inquiries across multiple channels in the casino's Contact Center, in accordance with established policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Handles guest service inquires received through various contact channels, including letters, phone, email, social media, web, surveys and chat. -...

Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale. Including all of HFHS services and not limited to a specified practice group and/or multiple locations. Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders. Act as a welcoming front door for all callers/customers,...

Northeast Team | Compact/Multi-State RN License Required Job Summary: The Registered Nurse (RN), Contact Center – Weekend Cadre meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice, scheduled on weekend hours (Weekend...

Member Experience Associate - Virtual Teller* Contact CenterNote: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months!More Than A Job!Why do you work each day? To us, our jobs are not just something we...

The neurosurgery phone room team schedules clinic appointments for our neurosurgeons at Detroit, West Bloomfield, Wyandotte, and Macomb clinics. This onsite team works out of our West Bloomfield Hospital. Our phone room team responds to telephone inquiries from patients and outside physicians regarding referrals, appointments, and other provider messages and services within the department of...

Member Experience AssociateContact Center(Call Center Representative)Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months!More Than A Job!Why do you work each day? To us, our jobs are not just...

A healthcare organization is seeking a Contact Center Advocate I for their West Bloomfield facility. The role involves scheduling appointments, managing customer inquiries, and providing effective relationship management in a high-volume environment. Candidates should have a high school diploma, relevant customer service experience, and proficiency in Microsoft Office. This position offers a day...